Terms & Conditions

Insurance

We strongly recommend that you organise travel insurance.

Payment

A 25% non refundable deposit is requested to guarantee the reservation within 14 days of making the booking. If booked within 60 days of the date of arrival, full payment is required as deposit and is required to be paid within 48 hours of confirmation. If booked longer than 60 days in advance, the remaining balance of payment is requested 60 days prior to the date of arrival. Should payment not be received, Head over Hills Travels reserves the right to cancel the reservation. Payment should be made by EFT and all bank charges are for the client’s account. If payment is made by credit card, an additional charge of 1,5% of the total amount will be added to the cost due to bank charges. Prices quoted are in South African Rand (ZAR). Prices are inclusive of 14% VAT. Any reservation is dependent on availability at the time of acceptance of the quote. The rates on the website and on the quotes can change at any time due to availability/seasons. All rates are seasonal and are subject to change without notice until deposits/full payment is received, depending on which is applicable at the time of reservation.

Cancellation

Only written cancellations will be accepted. Please make sure that you receive an acknowledgement of your cancellation from reservations. If cancelled or modified up to 60 days before the date of arrival the 25% non refundable deposit will be charged. If cancelled or modified within 60 days of the arrival date, 100% will be charged. If you are travelling during peak season or staying at certain hotels, different cancellation policies may apply but these will be clearly stated on the quote.

What’s excluded

Flights and rental cars are not included in our example tours but we are happy to help you with those reservations. A service fee of 10% of the total price from Head over Hills Travels is always at an additional costs when we make your booking. You will receive a full itinerary and vouchers in good time before your journey begins.

Disclaimer

We reserve the right to amend any reservations due to circumstances which are out of Head over Hills Travels’ control. Read more here

Head Over Hills Travels South Africa